Conditions of Use

SPRING MOUNTAIN
 
TERMS, CONDITIONS, and POLICIES

All tickets and passes issued by SPRING MOUNTAIN ADVENTURE CORP. are NON-REFUNDABLE, NOT TRANSFERABLE and expire on the specified date and at the end of the ski and snowboard season at SPRING MOUNTAIN during which they were purchased.

 

Season Passes
If for medical reasons, a skier/rider requests a refund, it will be pro-rated for the first 20 days of ski area operation. When twenty (20) days of operations are reached, there will be no refunds including for medical reasons. Notification of non-participation must be received by SPRING MOUNTAIN within 14 days of injury. A licensed Doctor of medicine must document injury/sickness of a Pass holder preventing his/her participation in skiing/riding. Medical Refund requests will not be accepted after 14 days post injury. Refunds will not be processed until the pass has been turned in. A Medical Certificate providing the injury date and the prognosis stating that the pass holder is unable to participate in skiing/riding due to the injury. In the event the Pass is lost, stolen, broken or unrecognizable, you must pay a non-refundable fee of $50 for any replacement pass. In all cases, your Pass privileges expire at the close of operations for the pass-purchased winter season. A lost or stolen pass must be reported immediately.

Season Passes & Day Tickets
All pass/ticket holders at SPRING MOUNTAIN must abide by the snow users responsibility code. You must carry your pass at all times. Passes are NOT Transferable.  A lost or stolen pass must be reported immediately.

Misconduct will result in withdrawal or suspension of pass privileges. Misconduct also covers unsocial behavior and terms expressed or implied relating to the resort. SPRING MOUNTAIN reserves the right to withdraw the pass for breach of terms and conditions of sale, illegal use or misconduct on the ski resort. Fraudulent use of your pass will result in confiscation of the pass and prosecution of all parties involved.

Snow Sports School

Multi-day Program Lessons:
Makeup is for a class we cancel due to weather, not for one you cannot make. no refunds unless cancellation is made 2 weeks prior to the start of the first class. All lessons will be held regardless of weather as long as the mountain is open. There are no makeup lessons for missed classes unles the mountain is closed. No Exceptions!

Remember, the first night of lesson programs can take 45 minutes to an hour to sign in and get your equipment on, so please allow yourselves enough time. The class starts promptly at the scheduled time.

Gift Items
All gift card and gift certificate sales are final, no refunds. We are unable to replace, refund, or track lost or stolen gift items. Please protect gift items as you would cash. Gift items cannot be exchanged for cash. Gifts are redeemable at any SPRING MOUNTAIN facility except for Spring Mountain Cafe and do not expire. 


Operating Policies and Procedures 
In case of inclement weather; i.e...high winds, fog, blizzard etc. SPRING MOUNTAIN may shut down the lift and/or close the hill for safety if needed.  In doing so NO REFUNDS will be given however, if tickets have been purchased and patrons have not been able to have FULL use of purchases, VOUCHERS will be offered to all patrons for the inconvenience at the manager's discretion.

During high traffic times such as special event days, weekends and all holiday periods we do not and cannot guarantee short lift lines, and will NOT REFUND tickets, rentals and/or lessons.

Items left unattended may be stolen or taken by mistake. SPRING MOUNTAIN will not be responsible for any items stolen or damaged property. You may file a lost item report in the office or complaint with the police department in case of stolen items.

Privacy Policy
SPRING MOUNTAIN shall not provide customer information to any third parties other than for the purposes of processing of payment. 

All and any refunds are subject to the discretion and approval of SPRING MOUNTAIN.

REFUND POLICY

GENERAL BOOKING REFUND POLICY

When Spring Mountain must close for weather issues, all bookings will be refunded or rescheduled at your request. Notify us by phone or email, 3 days or more in advance of booking to reschedule or get a refund. Cancellations within 3 days of your scheduled booking will not be refunded & there will be a $25 fee to reschedule. We do sell out quite often so please notify us immediately of any scheduling changes. This policy is for single day events only – please see the refund policy for all programs on the program pages.

ICE RINK RENTAL REFUND POLICY

When Spring Mountain must close for weather issues, all bookings will be refunded or rescheduled at your request. Notify us by phone or email, 15 days or more in advance of booking to reschedule or get a refund. Cancellations within 15 days of your scheduled booking will not be refunded & there will be a $25 fee to reschedule. We have a large wait list for some ice times so please notify us immediately of any scheduling changes.

GROUP BOOKING REFUND POLICY

When Spring Mountain must close for weather issues, all bookings will be refunded or rescheduled at your request. Notify us by phone or email, 15 days or more in advance of booking to reschedule or get a refund. Cancellations within 15 days of your scheduled booking will not be refunded & there will be a $25 fee to reschedule.

PROGRAM REFUND POLICY

BECAUSE YOU BOOKED A PACKAGE PROGRAM, UTILIZING THE SAME INSTRUCTORS AT THE SAME TIME WITH EACH GROUP OF STUDENTS, WE ARE ABLE TO GIVE YOU THIS PROGRAM FOR A TERRIFIC PRICE. ALL CANCELLATIONS MUST BE MADE 2 WEEKS IN ADVANCE OF THE FIRST LESSON TO RECEIVE A REFUND. WITHIN 2 WEEKS, THE PROGRAM CAN NOT BE RESCHEDULED OR REFUNDED. ALL CLASSES WILL BE HELD REGARDLESS OF WEATHER AS LONG AS THE MOUNTAIN IS OPEN. THERE ARE NO MAKEUP LESSONS FOR MISSED CLASSES UNLESS THE MOUNTAIN IS CLOSED. NO EXCEPTIONS! IF THE MOUNTAIN IS CLOSED, WE WILL HAVE A MAKEUP CLASS (see schedule on program pages).  IF YOU ARE UNABLE TO MAKE THE SCHEDULED MAKEUP CLASS THERE WILL BE NO REFUNDS.  IF WE ARE UNABLE TO GET ALL 4 CLASSES IN DUE TO WEATHER, WE WILL OFFER A LIFT TICKET & RENTAL (if needed) TO BE USED BY THE STUDENT ON ANY OTHER DAY THAT WE ARE OPEN THIS SEASON OR NEXT.  WE WILL NOT OFFER REFUNDS IF WE ARE UNABLE TO SCHEDULE ALL 4 CLASSES.  THERE ARE NO MAKEUPS FOR ILLNESS. DUE TO THE NUMBER OF PARTICIPANTS IN THIS PROGRAM AND THE SHORT DURATION OF THE PROGRAM, THERE WILL BE NO EXCEPTIONS TO THESE RULES!  THIS IS A GREAT DEAL EVEN IF YOU ONLY GET 3 OF THE 4 CLASSES!! THIS POLICY APPLIES TO ALL MULTI WEEK SKI, BOARD & SKATING LESSONS.

SEASON PASS REFUND POLICY

Season Passes can be refunded in full if canceled prior to the start of the Winter Season AND the passes have not yet been printed. Season passes are NON REFUNDABLE once we open for the season. Exceptions can be made for partial Customer Credit due to injury (with doctors note).