Conditions of Use

SPRING MOUNTAIN
 
TERMS, CONDITIONS, and POLICIES

All tickets and passes issued by SPRING MOUNTAIN ADVENTURE CORP. are NON-REFUNDABLE, NOT TRANSFERABLE and expire on the specified date and at the end of the ski and snowboard season at SPRING MOUNTAIN during which they were purchased.

 

Season Passes
If for medical reasons, a skier/rider requests a refund, it will be pro-rated for the first 20 days of ski area operation. When twenty (20) days of operations are reached, there will be no refunds including for medical reasons. Notification of non-participation must be received by SPRING MOUNTAIN within 14 days of injury. A licensed Doctor of medicine must document injury/sickness of a Pass holder preventing his/her participation in skiing/riding. Medical Refund requests will not be accepted after 14 days post injury. Refunds will not be processed until the pass has been turned in. A Medical Certificate providing the injury date and the prognosis stating that the pass holder is unable to participate in skiing/riding due to the injury. In the event the Pass is lost, stolen, broken or unrecognizable, you must pay a non-refundable fee of $50 for any replacement pass. In all cases, your Pass privileges expire at the close of operations for the pass-purchased winter season. A lost or stolen pass must be reported immediately.

Season Passes & Day Tickets
All pass/ticket holders at SPRING MOUNTAIN must abide by the snow users responsibility code. You must carry your pass at all times. Passes are NOT Transferable.  A lost or stolen pass must be reported immediately.

Misconduct will result in withdrawal or suspension of pass privileges. Misconduct also covers unsocial behavior and terms expressed or implied relating to the resort. SPRING MOUNTAIN reserves the right to withdraw the pass for breach of terms and conditions of sale, illegal use or misconduct on the ski resort. Fraudulent use of your pass will result in confiscation of the pass and prosecution of all parties involved.

Snow Sports School

Lessons:
Cancellations are required 24 hours prior to the scheduled lesson time.  If the lesson is cancelled less than 24 hours in advanced we will be able to reschedule the lesson for a future date.  If the lesson is not cancelled and there is a no show for the scheduled time, the customer will be charged for 50% of the lesson portion.

Multi-day Program Lessons:
Makeup is for a class we cancel due to weather, not for one you cannot make. no refunds unless cancellation is made 2 weeks prior to the start of the first class. All lessons will be held regardless of weather as long as the mountain is open. There are no makeup lessons for missed classes unles the mountain is closed. No Exceptions!

Remember, the first night of lesson programs can take 45 minutes to an hour to sign in and get your equipment on, so please allow yourselves enough time. The class starts promptly at the scheduled time.

Gift Items
All gift card and gift certificate sales are final, no refunds. We are unable to replace, refund, or track lost or stolen gift items. Please protect gift items as you would cash. Gift items cannot be exchanged for cash. Gifts are redeemable at any SPRING MOUNTAIN facility except for Spring Mountain Cafe and do not expire. 


Operating Policies and Procedures 
In case of inclement weather; i.e...high winds, fog, blizzard etc. SPRING MOUNTAIN may shut down the lift and/or close the hill for safety if needed.  In doing so NO REFUNDS will be given however, if tickets have been purchased and patrons have not been able to have FULL use of purchases, VOUCHERS will be offered to all patrons for the inconvenience at the manager's discretion.

During high traffic times such as special event days, weekends and all holiday periods we do not and cannot guarantee short lift lines, and will NOT REFUND tickets, rentals and/or lessons.

Items left unattended may be stolen or taken by mistake. SPRING MOUNTAIN will not be responsible for any items stolen or damaged property. You may file a lost item report in the office or complaint with the police department in case of stolen items.

Privacy Policy
SPRING MOUNTAIN shall not provide customer information to any third parties other than for the purposes of processing of payment. 

All and any refunds are subject to the discretion and approval of SPRING MOUNTAIN.

COVID-19 UPDATE

For the protection of our guests and employees Spring Mountain will be implementing the following changes and precautions for the Winter season.

First, Spring Mountain will be complying with all CDC and the Commonwealth of Pennsylvania guidelines with an emphasis on cleaning and sanitizing.  In addition, Spring Mountain will be following the ski area best practices as outlined in the “Ski Well, Be Well” document produced by the Pennsylvania Ski Areas Association and the National Ski Areas Association.  Click here to review this document. http://springmountainadventures.com/psaa-ski-well-be-well/

We are encouraging everyone to make purchases on-line to avoid lines in the lodge and handling money.  Lift tickets can be picked up at the outside window.  Lessons and rentals will still be handled inside the lodge observing social distancing and facemasks are a must.

Your car will be your lodge.  We encourage you to change your boots in your car.  There will be no ski bags, backpacks, crock pots or any other personal items allowed in the lodge.  There will be no lockers available in the lodge.

There will be no games in the lodge this year.

The Café and the Pub will operate per State regulations.  Again, you can eat in your car if you wish. 

We will not offer our evening specials (student night, college night, date night & family night) at the start of the season to minimize crowds. We will still offer Men’s & Ladies day discounts as they are offered at a time that is not typically crowded. We will resume our nightly specials as soon as possible.

The past several years we have been closed during the day on Mondays and Tuesdays.  This year we will be open day and evenings seven days a week.

The best option if you plan to be here on multiple days will still be a season pass to avoid lines and restrictions.